Quick Description
Bitstamp is one of the longest-standing cryptocurrency exchanges. This page explains how to log in, enable two-factor authentication (2FA), fix common login problems, and recover access if you’re locked out.
How to Sign In (Web & Mobile)
- Open the Bitstamp website or mobile app. For web login use the official domain and confirm the SSL padlock.
- Click Log in and enter the email address linked to your account.
- Type your password and, if prompted, complete the CAPTCHA challenge.
- If 2FA is enabled, enter the one-time code from your authenticator app (Google Authenticator, Authy, etc.).
- After successful verification you’ll arrive at your Bitstamp dashboard.
Enable & Manage Two-Factor Authentication (2FA)
Two-factor authentication adds a second layer of protection. Bitstamp supports time-based one-time passwords (TOTP) and may support SMS codes for some flows — TOTP is recommended.
- Go to Security > Two-Factor Authentication in account settings.
- Scan the QR code with your authenticator app and save the printed recovery code in a safe place.
- Test the generated code before finishing setup.
Troubleshooting Login Issues
Common login blockers and quick fixes:
- Wrong password: Use the "Forgot password" link to reset using your registered email.
- 2FA not working: Check device time sync (TOTP relies on accurate clock). Try re-syncing the authenticator or use a backup recovery code.
- Cannot receive email: Check spam folder and email filters. Ensure you’re using the correct email address.
- App or browser issues: Clear cache, update the app, or try an alternate browser or private window.
Account Recovery & Support
If you lose access to your 2FA device or email, follow Bitstamp’s recovery process. Expect identity verification steps such as photo ID, selfie, and account details. For urgent help use Bitstamp’s official support channels.
Security Best Practices
- Use a long, unique password and a password manager.
- Prefer TOTP-based authenticators (Authy or Google Authenticator) over SMS where possible.
- Store recovery codes offline in a secure location.
- Monitor account activity and enable additional security features Bitstamp offers.
FAQ
Q: What if my 2FA app was deleted?
A: Use your saved recovery codes. If you don’t have them, contact Bitstamp support and be ready to verify identity.
Q: Is SMS 2FA secure?
A: SMS is better than nothing but is vulnerable to SIM-swap attacks. Prefer authenticator apps for stronger security.